Cancellation policy

Cancellation policy & cancellation form

Consumers are entitled to a right of revocation in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to their commercial nor their independent professional activity:

A. Cancellation policy

Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.
To exercise the right to cancel, you must inform us (Joachim Heuer ' HEUER Radsport, Haldenstraße 6, 73730 Esslingen, Tel. +49 711 528 515-28 Fax +49 711 528 515-88, Mail: info@heuer-radsport.de ) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You can use the attached sample withdrawal form, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.

Consequences of revocation
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.
You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.
You bear the direct costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.

General information

1) Please avoid damaging or contaminating the goods. If possible, please return the goods to us in their original packaging with all accessories and with all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against transport damage.

2) If possible, please do not send the goods back to us freight collect.

3) Please note that the aforementioned clauses 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.

B. Revocation form

If you wish to cancel the contract, please fill out this form and send it back to us.
To
HEUER Cycling
Returns

Beech pond 3
73773 Aichwald
Germany
Fax: (+49) 711 528 515-88

E-mail: info@heuer-radsport.de

I / we (*) hereby revoke the contract concluded by me / us (*)
on the purchase of the following goods (*) / the provision of the following service (*)

_______________________________________________________

_______________________________________________________

Ordered on (*) ____________ / received on (*) __________________

________________________________________________________

Name of the consumer(s)

________________________________________________________

Address of the consumer(s)

________________________________________________________
Signature of the consumer(s) (only for notification on paper)

_________________________
Date
(*) Delete as appropriate
Status 12/2020